If you lose your health insurance card
Important notice: Starting April 1, 2017, you will be charged a fee if you need to have your health insurance card reissued.
Immediately take the procedures described below if you lose your health insurance card or if your card is damaged/worn.
- Procedures
- FAQ
- If you lose or damage your health insurance card or if you are unable to return it
- If your health insurance card is damaged/worn or there is no more room for address changes
If you lose or damage your health insurance card or if you are unable to return it
Complete the following procedures if you lose your health insurance card (complete only steps ② and ③ if your card is damaged):
- ① Notify the nearest police station (optional).
- ② Pay the card reissue fee (1,000 yen/card; remittance fees must be borne by the insured person) into the designated bank account.
- ③ Submit the Application Form for Reissue of Health Insurance Card to the Association. (Attach documentation certifying remittance of the fee described under ② above; photocopies accepted.)
Note: Describe the circumstances under which you lost or damaged the card in as much detail as possible.
Your card will be promptly reissued after you complete these procedures and the Association receives the necessary documents.
If you find the lost health insurance card later, immediately return the found card to the Association. Note that the reissue fee will not be refunded. If you are no longer an insured person because you retired or for other reasons and you have lost your health insurance card and are unable to return it to the Association, fill out the required information on the following documents and submit to the Association.
| Required documents: |
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| Deadline: | Immediately after loss of health insurance card |
| Applies to: | Insured persons and health insurance dependents who have lost or damaged their health insurance cards |
| Notes: | A fee of 1,000 yen/card will be charged to reissue lost or damaged health insurance cards. The insured person is also responsible for any remittance fees. Remit to: Bank of Tokyo-Mitsubishi UFJ (0005), Nakanoshima Branch (092), ordinary account no. 21252 Suntory Health Insurance Association Enter the following remitter information: ID code + name of insured person (example: 123456 Kenpo Taro) |
If your health insurance card is damaged/worn or there is no more room for address changes
- If your card is worn, it will be reissued promptly after you submit the application.
| Required documents: |
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| Document to attach: Damaged health insurance card |
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| Deadline: | Immediately after loss of health insurance card |
| Applies to: | Insured persons and health insurance dependents who need to have their health insurance cards reissued |
| If you address has changed | Change the address by yourself in the address space on your card. Notify the Health Insurance Association if there is no room left to change your address. You will be sent an address sticker to affix to the card. Current employees do not need to notify the Association of address changes. Voluntarily and Continuously Insured Persons are requested to notify the Association of address changes. |
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